Title:  Customer Service Specialist, 1st Shift   Req ID: 7543

City, State:  Westfield, WI

Reports to:  Customer Service Manager 

Classification:  Nonexempt 

Remote:  Hybrid

JOB DESCRIPTION 

Summary:  The Customer Service Specialist is the front-line ambassador for our company, ensuring excellent service standards and maintaining high customer satisfaction. This position coordinates with various internal teams, and outside sales across the Foodservice and Business Development groups.  All efforts necessary to support sales growth with existing and new customers.

Essential Functions:   

Foodservice

• Provides a flawless customer experience through collaboration with internal teams on order logistics, inventory updates, and maintaining multiple customer portals with accuracy.
• Supports customers with accurate order processing and information about our products, pricing, lead times, and deliveries.
• Establishes accurate and organized records of new or additional products, services and customer accounts.  
• Promotes customer satisfaction through fielding questions and concerns, ensuring that appropriate actions and follow-up are taken.  

Industrial, Retail, Regional Chain

• Resolves customer concerns through troubleshooting with Production, Planning, and Quality Assurance.
• Manage orders, RFP’s inputs, review contracts, complete exports.
• Provide sales reporting, inventory levels, and accrual recaps as requested.
• Customer and sales team support through real-time phone, email, or Teams communication.

Required Qualifications:  

• Two years of proven customer service experience
• Able to listen carefully to customers and provide prompt assistance with a courteous and calm demeanor
• Demonstrates ability to communicate, collaborate and manage internal relationships at all levels of the company  
• Strong organizational skills; attention to detail, analytical and problem-solving skills
• Ability to perform and thrive in a team-oriented environment
• Capacity to learn our complete product offering and business channels
• Skilled in MS Office Suite: Excel, Word, PowerPoint and Outlook

Preferred Qualifications: 

• Experience working in the Food or Manufacturing industries
• Knowledge of SAP, Blacksmith and CRM (Customer Relationship Management)
• Associate degree 

Supervisory Responsibility: No supervisory duties. 

Work Environment: The work environment is an office environment with standard temperatures and normal office noise levels.

Physical Demands: This position would be primarily sitting with little to no lifting or other physical demands.

Position Type: Non-exempt, 1st shift

Travel: No travel is expected.  

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Successful completion of a pre-employment drug test and background check are required.
 

Brakebush provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants must have the legal authorization to work for any employer in the United States. We are currently unable to sponsor or assume sponsorship of employment visas.

Brakebush is committed to adhering to compliance and applicable pay transparency laws in all states where we operate and any other states where we have a legal obligation.
 

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